Most dispatchers stay informed by calling drivers on their phone. This is because most enterprise dispatch softwares lack a map first experience, or if they come with one, it’s either cumbersome to use, or has an inherent delay in the on-screen data representation.
Reactiveness is the cornerstone of an efficient fleet. Their livelihood relies on delivering goods on time. What we had in front of us was not just a need to improve the map experience, but to develop a new platform that will support enhanced workflows as it scales.